Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Do you enjoy coordinating and collaborating with sales teams? Is your passion technical administration, reporting performance of outbound systems and helping to optimize it? This is a challenging, fast paced role that will offer opportunities to be a strategic product owner of outreach and cadence management tools.

You will work with cross functional stakeholders to design and implement new processes as a marketing admin for BDR/Sales enablement tools. This position requires expertise in managing sales or marketing technology and experience transforming existing processes within sales or marketing operations.

Key Responsibilities

Admin Support: As sales teams shift, fixing lead routing, or technical issues where necessary. Identifying errors in the platform.
Governance Oversight: Ensuring best practices, efficiency, & high-quality cadence practices.
Run Content Committees: Schedule and collaborate with content committees to build relevant cadences for AEs business needs, and maintain the library. Writing, editing, or optimizing where necessary.
Collaboration: Work closely with BDR outreach technology admin to ensure alignment with strategies within tools.
Proactively Optimize: Consistently researching opportunities to develop and improve our use of technology, campaigns, or training gaps.
Drive Innovation: Research, test and survey teammates to build processes and encourage adoption of AI technology.
Project Manage: Schedule regular meetings with key owners to ensure adoption of Salesloft.
Analyze & Report: Provide monthly reporting in PowerPoint of best/worst cadences to steer decisions on what to optimize or archive.

Minimum Requirements

Bachelors degree
5+ years working with sales or marketing technology (Salesloft, Salesforce, UserGems, 6Sense, Asana, etc.)
Experience working within an enterprise level company (coordinating, collaborating and prioritizing a large number of stakeholders)
Understanding of using and creating Salesforce Reports
Expertise in demand generation processes and strategy
Experience creating reports and analytics to drive accountability with technology adoption
Strong knowledge of project management processes and concepts
Ability to quickly adapt to changes and manage deadline pressure, and change effectively
Strong executive presence and experience interfacing with senior executives
Ability to learn and synthesize new information quicky
Tendency to think ahead, act proactively, and execute on key elements of critical task without prompting
Good influencing, facilitating, and consulting skills in working with stakeholders across business functions

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$75,400.00 - $140,000.00

Benefits:

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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