Join us and help shape the future of AI by architecting next-generation knowledge systems.

Values We Look For

Unwavering Integrity with Purpose: We operate with honesty and stay true to our mission.
Resourceful Innovation: We adapt quickly, solve creatively, and thrive in ambiguity.
Exceptional Drive & Execution: We think strategically and deliver results with urgency.
Elevate & Empower: We share knowledge, build trust, and help teammates excel.
Deep Expertise: We pursue mastery in our craft and our market.

About the Role:

We're seeking an Applied AI Solutions Architect to own the post-sales technical relationship with our enterprise customers. This is not a pre-sales role - you'll work exclusively with existing customers to ensure successful AI implementations, drive expansion, and manage renewals. You'll serve as the strategic technical advisor who ensures contracted solutions deliver production value and business outcomes.

Responsibilities:

Post-Sales Account Management: Own technical relationships with enterprise customers from contract signature through renewal, ensuring successful implementation and adoption
Implementation Leadership: Drive customer AI projects from kickoff to production deployment, establishing clear roadmaps, milestones, and accountability frameworks
Strategic Expansion: Identify growth opportunities within existing accounts, collaborating with sales teams on renewals and expansion opportunities
Executive Engagement: Serve as trusted technical advisor to both technical teams and business stakeholders, translating AI capabilities into measurable business value
Cross-Functional Coordination: Work with engineering, product, and support teams to resolve implementation challenges and deliver on customer commitments
Customer Voice: Channel customer feedback and requirements to inform product roadmap and platform improvements
Process Development: Build scalable methodologies for customer onboarding, adoption tracking, and value realization

Required Qualifications:

7-10 years in post-sales technical roles: customer success engineering, technical account management, or implementation consulting
Experience managing enterprise customer relationships through full implementation lifecycle
Strong technical background with ability to troubleshoot complex deployments and design solutions
Proven track record driving technology implementations to production in enterprise environments
Excellent communication skills with both technical and executive audiences
Previous consulting experience strongly preferred
Comfortable with variable compensation tied to customer outcomes

Preferred Qualifications:

Experience with AI/ML implementations, RAG systems, or document processing platforms
Background working with large enterprise organizations
Familiarity with enterprise security, compliance, and scaling requirements
Track record of identifying and driving expansion revenue

Success Metrics:

Customer retention and satisfaction in your portfolio
Implementation success rates and time-to-production
Revenue expansion from existing accounts

Note: This is a customer success role focused on post-sales relationship management and implementation success, not pre-sales activities.

Location:

We offer a hybrid-friendly culture based out of our downtown San Francisco office.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

LlamaIndex does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, employees, or any other organization location. LlamaIndex is not responsible for any fees related to unsolicited resumes.

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Applied AI Solutions Architect

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